Microsoft Dynamics CRM

Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) system that allows you to easily create and maintain a full transparency with your customers. With easy-to-use tools to enhance your company’s sales, marketing and customer service processes, Microsoft Dynamics CRM delivers a fast, flexible and affordable solution. Microsoft Dynamics CRM helps you create consistent and measurable improvement in your everyday business processes.

With Microsoft Dynamics CRM your organization can:

Develop a clear view of customers and make informed marketing decisions. Microsoft Dynamics CRM allows you to easily segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a proven, workflow-driven model. With Microsoft Dynamics CRM your marketing professionals can leverage powerful tools for customer segmentation, campaign planning and execution, data extraction and cleansing, analytics and reporting, marketing/sales collaboration and easy information sharing.

Generate more leads and close more business. With Microsoft Dynamics CRM you receive a complete view of customer data online or offline and can use powerful tools to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Microsoft Dynamics CRM provides robust capabilities for lead and opportunity management, account and contact management, territory management, forecasting and sales analytics, offline and mobile device access, and rapid access to products, pricing and quotes.

Provide additional value to customers. Microsoft Dynamics CRM enables you to respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer service that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for account and contact management, case and interaction management, product and contract management, knowledge-base management, service scheduling, workflow across teams and groups, service reporting and analytics.